Open Doors Mortgage Team

Find out what your lender is doing about COVID-19

Here's a list of all major Canadian lenders, their contact info, and a link to their COVID-19 resource pages. Prefer to talk with me first? No problems, contact me anytime!

Bank of Montreal

1 (877) 225-5266

E-mail: through online banking

Updates: (https://www.bmo.com/main/personal/bmo-branches-coronavirus-update/)

Scotia Bank

1 (800) 472-6842

Email: online banking

Updates: (https://www.scotiabank.com/ca/en/personal/scotia-support/latest-updates.html)

Royal Bank of Canada

1 (800) 769-2511

E-mail: (https://www.rbcroyalbank.com/customer-service/_assets-custom/includes/email-us-personal-banking.html)

Updates for clients: (https://www.rbc.com/covid-19/)

Updates for businesses: (https://www.rbc.com/covid-19/business.html)

CIBC

1 (800) 465-2422

E-mail: online banking

Updates: (https://www.cibc.com/en/personal-banking/advice-centre/covid-19/financial-assistance.html)

National Bank

1 (888) 835-6281

E-mail: (https://www.nbc.ca/contact-us/courriel.html)

Updates: (https://www.nbc.ca/en/about-us/news/news-room/press-releases/2020/20200317-covid-19-la-bnc-offrira-des-mesures-de-soutien-aux-clients.html)

HSBC

1 (888) 310-4722

E-mail: online banking

Updates: (https://www.hsbc.ca/customer-service/covid-19-update/)

Canadian Western

1 (866) 843-3917

E-mail: (https://www.cwbank.com/contact-us)

Updates: (https://www.cwbank.com/en/news)

Laurentian Bank

1 (800) 387-2018

E-mail: online banking

Updates: (https://www.laurentianbank.ca/en/covid.sn)

Coast Capital

1 (888) 517-7000

E-mail: (https://www.coastcapitalsavings.com/contact/email-us)

Updates: (https://www.coastcapitalsavings.com/about-us/press-room/news-releases/2020/20200319)

Desjardin

1 (800) 224-7737

Updates: (https://blogues.desjardins.com/press_release/2020/03/covid-19-desjardins-announces-relief-measures-for-personal-and-business-members-and-clients.php)

Vancity

1 (888) 826-2489

E-mail: online banking

Updates: (https://www.vancity.com/AboutVancity/Updates/)

B2B

1 (800) 263‑8349

E-mail: questions@b2bbank.com

Updates: (https://b2bbank.com/covid19)

Equitable

1 (866) 407-0004

E-mail: customerservice@eqbank.ca

Updates: (https://www.equitablebank.ca/covid-19)

RFA

1 (877) 416-7873

E-mail: customer@rfabank.net

Updates: (https://www.rfa.ca/COVID19)

Street Capital

1 (877) 776-6888

(has been bought out by RFA Bank)

E-mail: support@streetcapital.ca

Updates: (https://www.rfa.ca/covid19)

First National

1 (888) 488-0794

E-mail: accounts@firstnational.ca

Updates: https://www.firstnational.ca/residential/covid-19

Haventree

1 (855) 272-0051

E-mail: (https://www.haventreebank.com/contact-us/)

Updates: (https://www.haventreebank.com/#)

Home Trust

General: 1 (877) 903-2133

Mortgages: 1 (855) 270-3630

E-mail (at bottom of page): (https://www.hometrust.ca/contact/)

Updates: (https://www.hometrust.ca/statement-from-home-trust-on-covid-19/)

HomeEquity Bank

1 (866) 522-2447

E-mail: (https://www.homeequitybank.ca/contact-us/)

Updates: (https://www.homeequitybank.ca/homeequity-bank-communication-covid-19/)

Manulife

1 (877) 765-2265

E-mail: manulife_bank@manulife.ca

Updates: (https://www.manulife.ca/personal/support/update-on-covid-19.html

MCAP

1 (800) 265-2624

Tool to directly apply to defer mortgage payment: (https://www.mcap.com/residential-mortgages/customers/mymcap)

E-mail: (https://www.mcap.com/residential-mortgages/customers/customer-service/forms/contact-request)

Updates: (https://www.mcap.com/covid-19)

Peoples Group

1 (855) 683-2881

E-mail: (https://forms.peoplestrust.com/contact/contact.html)

Updates: (https://www.peoplestrust.com/en/what-were-doing-during-coronavirus-disease-covid-19/)

Simplii Financial

1 (888) 723-8881

E-mail: talktous@simplii.com

Updates: (https://www.simplii.com/en/about-us/covid-19.html)

Tangerine

General: 1 (888) 826-4374

Mortgage: 1 (877) 464-5565

Online Chat: (https://www.tangerine.ca/app/#/accounts?action=openChat)

Updates: (https://www.tangerine.ca/en/notice)

1 (866) 222-3456

Updates: (https://www.td.com/us/en/personal-banking/COVID-19/)

Coastal Community

1 (888) 741-1010

Webchat: (https://iceim02.icescape365.com/CCCUWebIM/Login.aspx?destinationURI=sip:cccu_iceimwebchat_ice@icescape365.com&lang=en-CA)

E-mail: service@cccu.ca

Updates: (https://www.cccu.ca/learning-centre/covid-19-updates)

CMLS Financial

1 (888) 995.2657

E-mail: service@cmls.ca

Updates: (https://www.cmls.ca/covid-19-response)

Motusbank

1 (833) 696-6887

E-mail: (https://www.motusbank.ca/Support/Contact-Us)

Updates: (https://www.motusbank.ca/About-Us/News-and-media/Newsroom/News-Room-Article/A-message-from-Bill,-our-CEO-We%E2%80%99re-with-you-throug)

ATB

1 (800) 332-8383

E-mail: (https://www.atb.com/resources/contact-us/feedback/)

Updates: (https://www.atb.com/resources/alerts/covid-19/)

Bridgewater

1 (866) 243-4301

E-mail: (https://bridgewaterbank.ca/contact/)

Updates: (https://bridgewaterbank.ca/covid-19/)

Canadiana

1 (877) 315-1633

E-mail: CFCmortgagesupport@canadianafinancial.com%20

Merix

1 (877) 637-7881

Online contact form: https://www.merixfinancial.com/contact/

E-mail: cap@paradigmquest.com

Updates: (https://www.merixfinancial.com/marketing/COVID-19-questions.pdf)

Paradigm

1 (855) 288-4855

E-mail: customerservice@paradigmquest.com

RMG

(866) 809-5800

E-mail: mortgagesupport@rmgmortgages.ca

Updates: (https://www.rmgmortgages.ca/)

Chinook Financial

Contact: (https://www.connectfirstcu.com/contact)

Updates: (https://www.connectfirstcu.com/COVID-19)

Connect First Credit Union

Connect: (https://www.connectfirstcu.com/contact)

Updates: (https://www.connectfirstcu.com/COVID-19)

First Calgary Financial

Contact: (https://www.connectfirstcu.com/contact)

Updates: (https://www.connectfirstcu.com/COVID-19)

Legacy Financial

Contact: (https://www.connectfirstcu.com/contact)

Updates: (https://www.connectfirstcu.com/COVID-19)

Mountain View Financial

Contact: (https://www.connectfirstcu.com/contact)

Updates: (https://www.connectfirstcu.com/COVID-19)

ICICI

General: 1 (888) 424-2422

Mortgages: 1 (866) 726-0825

E-mail: Customer.care@icicibank.com

Updates: (https://www.icicibank.ca/personal/covid/notice.page?)

Lendwise

1 (877) 637-7881

Online contact form: https://www.merixfinancial.com/contact/

E-mail: cap@paradigmquest.com

Updates: (https://www.merixfinancial.com/marketing/COVID-19-questions.pdf)

Marathon Mortgage Corp

1 (855) 503-6060

E-mail: info@marathonmortgage.ca

CWB Optimum Mortgage

1 (866) 441-3775

E-mail: Customer.Service@cwbank.com

Updates: (https://www.optimummortgage.ca/client-services/covid-19)

Radius Financial

1 (877) 369-6398

E-mail: info@radiusfinancial.ca

Servus Credit Union

1 (877) 378-8728

E-mail (bottom of page): (https://www.servus.ca/about/contact-us)

Updates: (https://www.servus.ca/newsroom/2020/03/servus-and-covid-19)

Affinity Credit Union

1 (866) 863-6237

E-mail: questions@affinitycu.ca

Updates: (https://www.affinitycu.ca/meet-affinity/news)

Conexus Credit Union

1 (800) 667-7477

E-mail: (https://www.conexus.ca/Personal/ContactUs/Contact/)

Updates: (https://www.conexus.ca/AboutConexus/News/COVID/)

TCU Financial Group

-Toll Free 1 (877) 828-4343 (outside of Saskatoon/Regina, with in Canada/USA)

-Saskatoon (306) 651-6500

-Regina (306) 546-7800

E-mail: tcu@tcu.sk.ca

Updates: (https://www.tcufinancialgroup.com/Business/AboutUs/ContactUs/COVID19/)

Find out what your lender is doing about COVID-19

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